Epson: I called to find out why I had been waiting * w...
A Epson customer review by GetHuman user GetHuman-262232 from November 15th, 2017
Background on GetHuman-262232's case
GetHuman: GetHuman-262232 - can you tell our other Epson customers when your case took place?
GetHuman-262232: Yeah. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Epson, and if so, how?
GetHuman: And which of these common Epson customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-262232 a list of common Epson problems)
GetHuman-262232: "Repairs" was why I was trying to call.
GetHuman-262232's review of Epson customer service
GetHuman: So how would you sum up your experience for GetHuman's Epson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-262232: I called to find out why I had been waiting * weeks for a replacement cartridge and was told Epson had none in stock and was waiting for some. I was told one would be shipped as soon as Epson received some but no, you do not send out e-mails to let the customer know their shipment is on the way. I was given a third reference number to use when I call back again if I still haven't received the cartridge in another week. INCREDIBLE!! How can Epson not have ink cartridges? I'll have to go to Staples and get one while I'm waiting maybe another * weeks. I've already been without my printer for * weeks. This is truly amazing and unbelievable!!!
GetHuman: Let's quantify your experience contacting Epson. On a scale of 1 to 5, how easy is it go get help on a Epson problem?
GetHuman-262232: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-262232: I'd give them a one out of five on communication.
GetHuman: And what about Epson's ability to quickly and effectively address your problem?
GetHuman-262232: For that I would say four out of five.
GetHuman: And finally- any advice for other Epson customers?
GetHuman-262232: Call them early in the day or late. Don't forget any personal or account information you might need for Epson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-262232 taken from his Epson customer service problem that occurred on November 6th, 2017.