Equifax: The CSR was very gracious but I had a little tr...
A Equifax customer review by GetHuman user ~Mary Barksdale from November 27th, 2017
Background on ~Mary Barksdale's case
GetHuman: ~Mary Barksdale - can you tell our other Equifax customers when your case took place?
~Mary Barksdale: Yes I can. It was afternoon, on November 25th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Barksdale a list of common Equifax problems)
~Mary Barksdale: "Fix credit score" was why I was trying to call.
~Mary Barksdale's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Barksdale: The CSR was very gracious but I had a little trouble understanding, but we got my issue accomplished in a short period of time.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Mary Barksdale: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Barksdale: I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Mary Barksdale: For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Mary Barksdale: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Barksdale taken from his Equifax customer service problem that occurred on November 25th, 2017.