Expedia: All I wanted to do was to get one reservation c...
A Expedia customer review by GetHuman user ~MM from November 24th, 2017
Background on ~MM's case
GetHuman: ~MM - can you tell our other Expedia customers when your case took place?
~MM: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~MM a list of common Expedia problems)
~MM: "Overcharge/Strange charge" was why I was trying to call.
~MM's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MM: All I wanted to do was to get one reservation credited to my Expedia Account. I was told that I had to wait ** days!!! to call and request it!!! As simple as noticing it was the same e-mail, even after explaining it had not been booked from my account because the chat expedia support fellow had made a mistake... no way, no how! What a way to upset customers
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~MM: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MM: I'd give them a three out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~MM: For that I would say two out of five.
GetHuman: And finally- any advice for other Expedia customers?
~MM: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MM taken from his Expedia customer service problem that occurred on November 15th, 2017.