Fabric.com: I didn't complain about being shorted yardage...
A Fabric.com customer review by GetHuman user ~Elle from November 13th, 2017
Background on ~Elle's case
GetHuman: ~Elle - can you tell our other Fabric.com customers when your case took place?
~Elle: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Fabric.com, and if so, how?
GetHuman: And which of these common Fabric.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Elle a list of common Fabric.com problems)
~Elle: "Overcharge/Strange charge" was why I was trying to call.
~Elle's review of Fabric.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Fabric.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Elle: I didn't complain about being shorted yardage, but several orders have been screwed up. No response to emails, chat is at least a * hour wait and a call resulted in over an hour wait and *-** days for a refund. A month later, I had to dispute it with paypal. Now, they are "out of stock" of an item they have plenty of, and the company is not caring about helping. Too many issues to go into: run away from this store. Poor service, no product and over a month to wait for refunds.
GetHuman: Let's quantify your experience contacting Fabric.com. On a scale of 1 to 5, how easy is it go get help on a Fabric.com problem?
~Elle: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Elle: I'd give them a three out of five on communication.
GetHuman: And what about Fabric.com's ability to quickly and effectively address your problem?
~Elle: For that I would say one out of five.
GetHuman: And finally- any advice for other Fabric.com customers?
~Elle: Call them early in the day or late. Don't forget any personal or account information you might need for Fabric.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Elle taken from his Fabric.com customer service problem that occurred on November 11th, 2017.