Facebook: I have been blocked out OF my acount because so...
A Facebook customer review by GetHuman user ~Sarah Ramirez from November 27th, 2017
Background on ~Sarah Ramirez 's case
GetHuman: ~Sarah Ramirez - can you tell our other Facebook customers when your case took place?
~Sarah Ramirez : Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Sarah Ramirez a list of common Facebook problems)
~Sarah Ramirez : "Fraud" was why I was trying to contact.
~Sarah Ramirez 's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sarah Ramirez : I have been blocked out OF my acount because someone was sending me pornografy,His name is Pito Pito, and he also did to my child. For more informaci****n call ***)***-****
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Sarah Ramirez : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sarah Ramirez : I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Sarah Ramirez : For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Sarah Ramirez : Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sarah Ramirez taken from his Facebook customer service problem that occurred on November 18th, 2017.