Facebook: I have been locked out of my face book for no r...
A Facebook customer review by GetHuman user ~Terri Martins from November 26th, 2017
Background on ~Terri Martins's case
GetHuman: ~Terri Martins - can you tell our other Facebook customers when your case took place?
~Terri Martins: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Terri Martins a list of common Facebook problems)
~Terri Martins: "Reset Password" was why I was trying to contact.
~Terri Martins's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Terri Martins: I have been locked out of my face book for no reason,asked to change my password * times.asked to send photo ID and still no answer
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Terri Martins: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Terri Martins: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Terri Martins: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Terri Martins: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Terri Martins taken from his Facebook customer service problem that occurred on November 23rd, 2017.