Facebook: I recently complained about an obscene post on...
A Facebook customer review by GetHuman user ~Thomas Spradlin from November 25th, 2017
Background on ~Thomas Spradlin's case
GetHuman: ~Thomas Spradlin - can you tell our other Facebook customers when your case took place?
~Thomas Spradlin: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Thomas Spradlin a list of common Facebook problems)
~Thomas Spradlin: "Account hacked" was why I was trying to contact.
~Thomas Spradlin's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thomas Spradlin: I recently complained about an obscene post on Facebook only to have them throw it back in my face saying it was not obscene. Since when can somebody post photos flipping me off not be offensive? Children view these posts. What exactly constitutes obscene to Facebook?
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Thomas Spradlin: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thomas Spradlin: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Thomas Spradlin: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Thomas Spradlin: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thomas Spradlin taken from his Facebook customer service problem that occurred on November 17th, 2017.