Facebook: "You've reached us at a channel that we don't s...
A Facebook customer review by GetHuman user ~Khaos Kreature from November 25th, 2017
Background on ~Khaos Kreature's case
GetHuman: ~Khaos Kreature - can you tell our other Facebook customers when your case took place?
~Khaos Kreature: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Khaos Kreature a list of common Facebook problems)
~Khaos Kreature: "Account hacked" was why I was trying to contact.
~Khaos Kreature's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Khaos Kreature: "You've reached us at a channel that we don't support. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to get in touch with us:**https:**www.facebook.com*help**We apologize for the inconvenience. ****Thanks,*The Facebook Team"
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Khaos Kreature: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Khaos Kreature: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Khaos Kreature: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Khaos Kreature: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Khaos Kreature taken from his Facebook customer service problem that occurred on November 22nd, 2017.