Facebook: my account has been locked for no reason. and i...

A Facebook customer review by GetHuman user ~suzi linda from November 24th, 2017

Background on ~suzi linda's case

GetHuman: ~suzi linda - can you tell our other Facebook customers when your case took place?
~suzi linda: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
~suzi linda: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~suzi linda a list of common Facebook problems)
~suzi linda: "Fraud" was why I was trying to contact.

~suzi linda's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~suzi linda: my account has been locked for no reason. and im still waiting to have it reactivated!!!! what the???
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~suzi linda: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~suzi linda: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~suzi linda: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~suzi linda: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~suzi linda taken from his Facebook customer service problem that occurred on November 19th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~suzi linda's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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