FairPoint Communications: The agents took no responsibility for the behav...
A FairPoint Communications customer review by GetHuman user ~vandemiere from November 22nd, 2017
Background on ~vandemiere's case
GetHuman: ~vandemiere - can you tell our other FairPoint Communications customers when your case took place?
~vandemiere: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~vandemiere a list of common FairPoint Communications problems)
~vandemiere: "Lower my bill" was why I was trying to call.
~vandemiere's review of FairPoint Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vandemiere: The agents took no responsibility for the behavior of the company, other agents, or their equipment (aka that the phone actually worked). Horrible although masterful at the art of the run around and blaming the customer
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
~vandemiere: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vandemiere: I'd give them a four out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
~vandemiere: For that I would say three out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
~vandemiere: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vandemiere taken from his FairPoint Communications customer service problem that occurred on November 16th, 2017.