FairPoint Communications: Use the menu, there are not shortcuts. Nothing...
A FairPoint Communications customer review by GetHuman user ~Baby Huey All Growed Up from November 15th, 2017
Background on ~Baby Huey All Growed Up's case
GetHuman: ~Baby Huey All Growed Up - can you tell our other FairPoint Communications customers when your case took place?
~Baby Huey All Growed Up: Yeah. It was afternoon, on November 6th.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Baby Huey All Growed Up a list of common FairPoint Communications problems)
~Baby Huey All Growed Up: "Update account information" was why I was trying to call.
~Baby Huey All Growed Up's review of FairPoint Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Baby Huey All Growed Up: Use the menu, there are not shortcuts. Nothing interrupts the initial blah blah. After that and two voice-menu selections a human picked up right away. He ALMOST transferred me to another department in a fraction of a second after misunderstanding my question. I stopped him and it turned out he could answer it.
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
~Baby Huey All Growed Up: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Baby Huey All Growed Up: I'd give them a five out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
~Baby Huey All Growed Up: For that I would say two out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
~Baby Huey All Growed Up: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Baby Huey All Growed Up taken from his FairPoint Communications customer service problem that occurred on November 6th, 2017.