FairPoint Communications is the worst internet...
A FairPoint Communications customer review by GetHuman user GetHuman-53512 from November 16th, 2017
Background on GetHuman-53512's case
GetHuman: GetHuman-53512 - can you tell our other FairPoint Communications customers when your case took place?
GetHuman-53512: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-53512 a list of common FairPoint Communications problems)
GetHuman-53512: "Complaint" was why I was trying to call.
GetHuman-53512's review of FairPoint Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-53512: FairPoint Communications is the worst internet service provider out there! Have had issues with our connection for over * months, and they refuse to do anything but tell me to reboot my modem. Whatever you do, choose another provider if you can!!
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
GetHuman-53512: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-53512: I'd give them a four out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
GetHuman-53512: For that I would say one out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
GetHuman-53512: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-53512 taken from his FairPoint Communications customer service problem that occurred on November 7th, 2017.