FairPoint Communications: Horrible sales performance. I tried to discuss...
A FairPoint Communications customer review by GetHuman user ~powskier from November 16th, 2017
Background on ~powskier's case
GetHuman: ~powskier - can you tell our other FairPoint Communications customers when your case took place?
~powskier: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~powskier a list of common FairPoint Communications problems)
~powskier: "Change plan" was why I was trying to call.
~powskier's review of FairPoint Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~powskier: Horrible sales performance. I tried to discuss a money saving option for high speed internet for my weekend home in upstate new york and was given the preposterous price of $** plus tax for phone and internet, way higher than what I would pay in New York City. The salesman was rude dismissive and entirely uninterested in working with me on a better solution or price. It's **** and there is a lot of competition out there. Perhaps the most astonishing thing was that the salesman told me I was being recorded. Hopefully the powers that be will take a long hard listen and learn from it. Customers first (never more so than when you are seeking to purchase a new product -- always. I can do better. Much better!
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
~powskier: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~powskier: I'd give them a five out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
~powskier: For that I would say four out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
~powskier: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~powskier taken from his FairPoint Communications customer service problem that occurred on November 13th, 2017.