FedEx International: Had a * lb document sent to Shanghai, China fro...
A FedEx International customer review by GetHuman user ~lost in Shanghai from November 26th, 2017
Background on ~lost in Shanghai's case
GetHuman: ~lost in Shanghai - can you tell our other FedEx International customers when your case took place?
~lost in Shanghai: Yeah. It was late at night, on November 19th.
GetHuman: Did you reach out to FedEx International, and if so, how?
GetHuman: And which of these common FedEx International customer issues best describes the reason you wanted to talk to them?
(Shows ~lost in Shanghai a list of common FedEx International problems)
~lost in Shanghai: "Track item" was why I was trying to call.
~lost in Shanghai's review of FedEx International customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx International customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lost in Shanghai: Had a * lb document sent to Shanghai, China from the US. Someone in FedEx screwed up the weight, the delivery cost, and the country (from). I've contacted customer service and I got the same "we are sending a message" you have to wait ** hours. Someone will call you." but no one contacted me. * days late to a client and nothing is resolved. Will not use FedEx again. or the USPS for that matter.
GetHuman: Let's quantify your experience contacting FedEx International. On a scale of 1 to 5, how easy is it go get help on a FedEx International problem?
~lost in Shanghai: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lost in Shanghai: I'd give them a four out of five on communication.
GetHuman: And what about FedEx International's ability to quickly and effectively address your problem?
~lost in Shanghai: For that I would say three out of five.
GetHuman: And finally- any advice for other FedEx International customers?
~lost in Shanghai: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx International to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lost in Shanghai taken from his FedEx International customer service problem that occurred on November 19th, 2017.