FedEx: I called customer service after the buzzing in...

A FedEx customer review by GetHuman user GetHuman-203666 from November 10th, 2017

Background on GetHuman-203666's case

GetHuman: GetHuman-203666 - can you tell our other FedEx customers when your case took place?
GetHuman-203666: Sure. It was morning, on November 8th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman-203666: I used the 800-463-3339 number I found for on the GetHuman FedEx customer phone number page I was on: FedEx Customer Service Phone Number
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-203666 a list of common FedEx problems)
GetHuman-203666: "Make a shipment" was why I was trying to call.

GetHuman-203666's review of FedEx customer service

GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-203666: I called customer service after the buzzing in the FED-EX delivery person who never came up to the apartment and instead threw the package into a locked mailroom, rather than coming to the *rd floor apartment in an elevator building. The delivery person also did not leave any notice of the delivery and the only way I knew it was delivered was by checking the computer tracking. The mail room is for use when there is no answer at the delivery location and usually the delivery person leaves a notice on the mailbox.**Customer service JENNA hung up on me and after finally connecting with some one who contacted the driver, informed me that the was not coming back to actually do the delivery and told customer service that that is how he does deliveries to our location. TOTAL BS - he is just lazy and incompetent and I do not even beleive the delivery is in the mail room.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
GetHuman-203666: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-203666: I'd give them a five out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
GetHuman-203666: For that I would say two out of five.
GetHuman: And finally- any advice for other FedEx customers?
GetHuman-203666: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-203666 taken from his FedEx customer service problem that occurred on November 8th, 2017.

FedEx

3.24 of 5 stars | 156 reviews

GetHuman-203666's FedEx Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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