Fitbit: I just took the products out of the box and hav...
A Fitbit customer review by GetHuman user ~want to get fit from November 20th, 2017
Background on ~want to get fit's case
GetHuman: ~want to get fit - can you tell our other Fitbit customers when your case took place?
~want to get fit: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~want to get fit a list of common Fitbit problems)
~want to get fit: "Repairs" was why I was trying to call.
~want to get fit's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~want to get fit: I just took the products out of the box and have a queston about the wifi connections before I go to the trouble of setting it up. No contact info on website. Disgusting. Called *** number on this site and got the same message every else did....call back later. I am going to send both products back before even taking them out of the box. I refuse to deal with a company that has so much contempt for its customers.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~want to get fit: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~want to get fit: I'd give them a four out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~want to get fit: For that I would say three out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~want to get fit: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~want to get fit taken from his Fitbit customer service problem that occurred on November 13th, 2017.