I have a new (****) Ford Fusion Hybrid that I d...
A Ford customer review by GetHuman user GetHuman-marywill from December 1st, 2017
Background on GetHuman-marywill's case
GetHuman: GetHuman-marywill - can you tell our other Ford customers when your case took place?
GetHuman-marywill: Sure. It was afternoon, on November 28th.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-marywill a list of common Ford problems)
GetHuman-marywill: "Returns" was why I was trying to call.
GetHuman-marywill's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-marywill: I have a new (****) Ford Fusion Hybrid that I drove for a few months before getting into an accid...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-marywill: I have a new (****) Ford Fusion Hybrid that I drove for a few months before getting into an accident - all front end damage. The accident apparently took out the 'brains' of the car. The collision*body shop place had to have it towed to a local Ford dealership for them to fix all the electronics before they could do the body work. The dealership had it for * (NINE) weeks, having obvious difficulty and lacking ability to fix it properly. Instead of being forthcoming about the problems, I got incessant and endless excuses (from not having proper gloves to work on it, to needing additional parts*waiting on parts, to employee turnover). Meanwhile I'm paying month after month for my new car that they can't properly repair in a timely manner. They finally (supposedly) got all of the electronic work finished and returned the car to the body shop for them to do the body work. Unfortunately, after the body work is done, it will have to go BACK to the Ford place for them to set all the sensors and make sure everything electronic is calibrated correctly. I want to have someone in a supervisory capacity from Ford overseeing it when this happens, because I have no faith that they will do this in a timely manner. I also, based on the inept excuses I have received, am very doubtful that they were*will be able to get the electronics of the car operating back to its good as new state.
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
GetHuman-marywill: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-marywill: I'd give them a three out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
GetHuman-marywill: For that I would say four out of five.
GetHuman: And finally- any advice for other Ford customers?
GetHuman-marywill: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-marywill taken from his Ford customer service problem that occurred on November 28th, 2017.