Ford: THis phone service is great ,, ladies are very...
A Ford customer review by GetHuman user ~charles mccoy from November 6th, 2017
Background on ~charles mccoy's case
GetHuman: ~charles mccoy - can you tell our other Ford customers when your case took place?
~charles mccoy: Sure. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows ~charles mccoy a list of common Ford problems)
~charles mccoy: "Repairs" was why I was trying to call.
~charles mccoy's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~charles mccoy: THis phone service is great ,, ladies are very helpful , But the key west Fl. Duncan dealership .DId not have my truck fix And keep it for * months and stop working because they didnt know how to fix my **** SD *** . *.* *Dont give them any business ,,, they ****,,, Myke McCoy
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
~charles mccoy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~charles mccoy: I'd give them a five out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
~charles mccoy: For that I would say one out of five.
GetHuman: And finally- any advice for other Ford customers?
~charles mccoy: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~charles mccoy taken from his Ford customer service problem that occurred on October 29th, 2017.