Ford: The operator took my concern and took my inform...
A Ford customer review by GetHuman user ~kenneth105 from November 18th, 2017
Background on ~kenneth105's case
GetHuman: ~kenneth105 - can you tell our other Ford customers when your case took place?
~kenneth105: Yup. It was late at night, on November 11th.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows ~kenneth105 a list of common Ford problems)
~kenneth105: "Where to buy" was why I was trying to call.
~kenneth105's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kenneth105: The operator took my concern and took my information down quickly and efficuently. She was very nice and answered my question. I hope can resolve the matter quickly because there are a lot of C-Max Energi owners experiencing this problem, and Ford will not look good if they do not correct it soon.
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
~kenneth105: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kenneth105: I'd give them a four out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
~kenneth105: For that I would say one out of five.
GetHuman: And finally- any advice for other Ford customers?
~kenneth105: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kenneth105 taken from his Ford customer service problem that occurred on November 11th, 2017.