Ford: one ring, got Aaron on the phone, most helpful...
A Ford customer review by GetHuman user ~Bart Lytel from November 23rd, 2017
Background on ~Bart Lytel's case
GetHuman: ~Bart Lytel - can you tell our other Ford customers when your case took place?
~Bart Lytel: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows ~Bart Lytel a list of common Ford problems)
~Bart Lytel: "Returns" was why I was trying to call.
~Bart Lytel's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bart Lytel: one ring, got Aaron on the phone, most helpful and polite. No phone tree, no digital response, A REAL HUMAN!!!
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
~Bart Lytel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bart Lytel: I'd give them a one out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
~Bart Lytel: For that I would say five out of five.
GetHuman: And finally- any advice for other Ford customers?
~Bart Lytel: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bart Lytel taken from his Ford customer service problem that occurred on November 20th, 2017.