Forever 21: store issue
A Forever 21 customer review by GetHuman user GetHuman-naomigai from December 1st, 2017
Background on GetHuman-naomigai's case
GetHuman: GetHuman-naomigai - can you tell our other Forever 21 customers when your case took place?
GetHuman-naomigai: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Forever 21, and if so, how?
GetHuman: And which of these common Forever 21 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-naomigai a list of common Forever 21 problems)
GetHuman-naomigai: "Returns" was why I was trying to call.
GetHuman-naomigai's review of Forever 21 customer service
GetHuman: So how would you sum up your experience for GetHuman's Forever 21 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-naomigai: store issue
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-naomigai: Hello, I am an extremely frequent customer at the forever ** stores all over and love your clothes. Today I went to the store located in the water tower mall on michigan avenue and had an extremely disappointing experience. I went into the store ** minutes before it closed, picked up around * items and even even spoke to the store attendants to direct me to what i was looking for. Just after I spoke to one of the store attendants I went to the dressing room to try the items on (this was ** minutes before closing time) when I went to the dressing room the same store attendant that I had spoken to a couple of minutes before told me I could not try the items on because they were closing. I ask if I could quickly try the items on and that i would take * minutes, also taking into consideration that in theory I still had ** minutes. She told me I would be an inconvenience for them and to go back another day. She was extremely rude to me. I said I was sorry it was late but i don't understand why she didn't tell me about the situation before when I had spoken to her with those items in my hand and she replied by saying she didn't have the time to pay attention to things like that and said that it wasn't her problem. I ended up leaving the store with nothing and feeling extremely uncomfortable. I really love Forever ** and I am extremely disappointed with this service. Also I would just like to add that I have worked in restaurants, clothing stores and hotels so I completely understand the industry but I don't believe there is any excuse. **Regards,**Naomi
GetHuman: Let's quantify your experience contacting Forever 21. On a scale of 1 to 5, how easy is it go get help on a Forever 21 problem?
GetHuman-naomigai: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-naomigai: I'd give them a one out of five on communication.
GetHuman: And what about Forever 21's ability to quickly and effectively address your problem?
GetHuman-naomigai: For that I would say two out of five.
GetHuman: And finally- any advice for other Forever 21 customers?
GetHuman-naomigai: Call them early in the day or late. Don't forget any personal or account information you might need for Forever 21 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-naomigai taken from his Forever 21 customer service problem that occurred on November 24th, 2017.