Frigidaire: These guys could care less if they sold you exp...
A Frigidaire customer review by GetHuman user ~dissatified with Frigidaire from November 27th, 2017
Background on ~dissatified with Frigidaire's case
GetHuman: ~dissatified with Frigidaire - can you tell our other Frigidaire customers when your case took place?
~dissatified with Frigidaire: Sure. It was late at night, on November 23rd.
GetHuman: Did you reach out to Frigidaire, and if so, how?
GetHuman: And which of these common Frigidaire customer issues best describes the reason you wanted to talk to them?
(Shows ~dissatified with Frigidaire a list of common Frigidaire problems)
~dissatified with Frigidaire: "Complaint" was why I was trying to call.
~dissatified with Frigidaire's review of Frigidaire customer service
GetHuman: So how would you sum up your experience for GetHuman's Frigidaire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissatified with Frigidaire: These guys could care less if they sold you expensive junk clad in stainless steel. Our professional series fridge broke down in less than a year and had to be replaced. It took a week for them to finally decide to replace it, after getting the service report, then waiting a couple days to ask for a bill of sale, then for the rusty wheels of their bureaucracy to turn and then call the store we bought it from to order us a new one. We still aren't sure how long it will take to ship, and then be installed. I will never buy another Frigidaire*Electrolux product and will discourage anyone I know from buying their products as well. Did I mention that I was put on hold at every turn by their snotty customer "service" personnel. TERRIBLE!
GetHuman: Let's quantify your experience contacting Frigidaire. On a scale of 1 to 5, how easy is it go get help on a Frigidaire problem?
~dissatified with Frigidaire: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissatified with Frigidaire: I'd give them a four out of five on communication.
GetHuman: And what about Frigidaire's ability to quickly and effectively address your problem?
~dissatified with Frigidaire: For that I would say one out of five.
GetHuman: And finally- any advice for other Frigidaire customers?
~dissatified with Frigidaire: Call them early in the day or late. Don't forget any personal or account information you might need for Frigidaire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissatified with Frigidaire taken from his Frigidaire customer service problem that occurred on November 23rd, 2017.