Frigidaire: Had a technical question about dishwasher model...
A Frigidaire customer review by GetHuman user ~Nohelpdesk from November 28th, 2017
Background on ~Nohelpdesk's case
GetHuman: ~Nohelpdesk - can you tell our other Frigidaire customers when your case took place?
~Nohelpdesk: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Frigidaire, and if so, how?
GetHuman: And which of these common Frigidaire customer issues best describes the reason you wanted to talk to them?
(Shows ~Nohelpdesk a list of common Frigidaire problems)
~Nohelpdesk: "Returns" was why I was trying to call.
~Nohelpdesk's review of Frigidaire customer service
GetHuman: So how would you sum up your experience for GetHuman's Frigidaire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nohelpdesk: Had a technical question about dishwasher model FDB****LCC* and how the center spray arm is supposed to spin. This model does not have a water supply tube attached to the back that allows water to flow straight to the spray arm. It has a cone-shaped nozzle at the top that, I'm guessing, is supposed to spray water into the "cup" attached to the top of the spray arm that makes it spin. I sprayed water into the "cup" with a hose and the arm did not spin. The assistant kept explaining that the water coming in from the tube is what makes the arm spin.
GetHuman: Let's quantify your experience contacting Frigidaire. On a scale of 1 to 5, how easy is it go get help on a Frigidaire problem?
~Nohelpdesk: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nohelpdesk: I'd give them a one out of five on communication.
GetHuman: And what about Frigidaire's ability to quickly and effectively address your problem?
~Nohelpdesk: For that I would say three out of five.
GetHuman: And finally- any advice for other Frigidaire customers?
~Nohelpdesk: Call them early in the day or late. Don't forget any personal or account information you might need for Frigidaire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nohelpdesk taken from his Frigidaire customer service problem that occurred on November 19th, 2017.