Frigidaire: I waited over ** minutes, and then I was cut of...
A Frigidaire customer review by GetHuman user ~Buyers Beware! from November 28th, 2017
Background on ~Buyers Beware!'s case
GetHuman: ~Buyers Beware! - can you tell our other Frigidaire customers when your case took place?
~Buyers Beware!: Yes. It was morning, on November 26th.
GetHuman: Did you reach out to Frigidaire, and if so, how?
GetHuman: And which of these common Frigidaire customer issues best describes the reason you wanted to talk to them?
(Shows ~Buyers Beware! a list of common Frigidaire problems)
~Buyers Beware!: "Place or track order" was why I was trying to call.
~Buyers Beware!'s review of Frigidaire customer service
GetHuman: So how would you sum up your experience for GetHuman's Frigidaire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Buyers Beware!: I waited over ** minutes, and then I was cut off from Frigidaire. If you cannot do better than this, you need to quit. I will tell all my friends to never buy a Frigidaire after this horrible experience. I have a family to take care of, and my brand new washer does not even work. Nor can I get anyone to talk to me about it or repair it. I will buy a Samsung or LED next time. I never had this problem with Kenmore from Sears.
GetHuman: Let's quantify your experience contacting Frigidaire. On a scale of 1 to 5, how easy is it go get help on a Frigidaire problem?
~Buyers Beware!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Buyers Beware!: I'd give them a one out of five on communication.
GetHuman: And what about Frigidaire's ability to quickly and effectively address your problem?
~Buyers Beware!: For that I would say two out of five.
GetHuman: And finally- any advice for other Frigidaire customers?
~Buyers Beware!: Call them early in the day or late. Don't forget any personal or account information you might need for Frigidaire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Buyers Beware! taken from his Frigidaire customer service problem that occurred on November 26th, 2017.