Frigidaire: Bad Product No Support
A Frigidaire customer review by GetHuman user GetHuman-treeboss from December 4th, 2017
Background on GetHuman-treeboss's case
GetHuman: GetHuman-treeboss - can you tell our other Frigidaire customers when your case took place?
GetHuman-treeboss: Yeah. It was afternoon, on November 30th.
GetHuman: Did you reach out to Frigidaire, and if so, how?
GetHuman: And which of these common Frigidaire customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-treeboss a list of common Frigidaire problems)
GetHuman-treeboss: "Warranty claim" was why I was trying to call.
GetHuman-treeboss's review of Frigidaire customer service
GetHuman: So how would you sum up your experience for GetHuman's Frigidaire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-treeboss: Bad Product No Support
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-treeboss: I had no problem getting a human voice but that's where the Customer Support ended. My Icemaker was broken out of the box and has been "assessed" by * different people now, yet Frigidaire won't send a replacement. The "Technicians" come out, open the freezer door, say "Yep, that machince's not making ice", you need a replacement. Brand new product hasn't made ice since it was installed. Customer Service reps are scripted by "protocol" and cannot resolve issues, or do not care to. I am beginning to get the impression they are encouraged NOT to! Email responses are "boxed" and automated. Ongoing since *****.
GetHuman: Let's quantify your experience contacting Frigidaire. On a scale of 1 to 5, how easy is it go get help on a Frigidaire problem?
GetHuman-treeboss: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-treeboss: I'd give them a two out of five on communication.
GetHuman: And what about Frigidaire's ability to quickly and effectively address your problem?
GetHuman-treeboss: For that I would say three out of five.
GetHuman: And finally- any advice for other Frigidaire customers?
GetHuman-treeboss: Call them early in the day or late. Don't forget any personal or account information you might need for Frigidaire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-treeboss taken from his Frigidaire customer service problem that occurred on November 30th, 2017.