Frigidaire: This is my *th time calling about the same prob...
A Frigidaire customer review by GetHuman user ~tball1991 from November 27th, 2017
Background on ~tball1991's case
GetHuman: ~tball1991 - can you tell our other Frigidaire customers when your case took place?
~tball1991: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Frigidaire, and if so, how?
GetHuman: And which of these common Frigidaire customer issues best describes the reason you wanted to talk to them?
(Shows ~tball1991 a list of common Frigidaire problems)
~tball1991: "Refund or cancel order" was why I was trying to call.
~tball1991's review of Frigidaire customer service
GetHuman: So how would you sum up your experience for GetHuman's Frigidaire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tball1991: This is my *th time calling about the same problem. The folks at Frigidaire do not seem to make it a point to take care of their customers. I have a * month old Fridge that hasn't worked and yet they continue to try and fix it instead of giving a refund to get a new one.
GetHuman: Let's quantify your experience contacting Frigidaire. On a scale of 1 to 5, how easy is it go get help on a Frigidaire problem?
~tball1991: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tball1991: I'd give them a three out of five on communication.
GetHuman: And what about Frigidaire's ability to quickly and effectively address your problem?
~tball1991: For that I would say four out of five.
GetHuman: And finally- any advice for other Frigidaire customers?
~tball1991: Call them early in the day or late. Don't forget any personal or account information you might need for Frigidaire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tball1991 taken from his Frigidaire customer service problem that occurred on November 23rd, 2017.