Frontier Communications: * hours on phone, most of the time waiting with...
A Frontier Communications customer review by GetHuman user ~Bruce from November 1st, 2017
Background on ~Bruce's case
GetHuman: ~Bruce - can you tell our other Frontier Communications customers when your case took place?
~Bruce: Yeah. It was morning, on October 24th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Bruce a list of common Frontier Communications problems)
~Bruce: "Lower my bill" was why I was trying to call.
~Bruce's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bruce: * hours on phone, most of the time waiting with bad music, to find out why they don't send a bill, then threaten with disconnection--second time this year. Three different so-called service people hung up on me because they couldn't answer me. I never thought I would miss Verizon, but Frontier Communications is the most anti-communication company I've experienced. Do not trust whatever they tell you, if you can ever get to a human being. I have no choice of phone companies since I live out in the woods, far away from any city. Like many, they have given me a good reason for getting rid of my landline.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Bruce: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bruce: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Bruce: For that I would say five out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Bruce: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bruce taken from his Frontier Communications customer service problem that occurred on October 24th, 2017.