Frontier Communications: After * days of battling and begging over the p...
A Frontier Communications customer review by GetHuman user ~Gwenofcrowhaven from November 27th, 2017
Background on ~Gwenofcrowhaven's case
GetHuman: ~Gwenofcrowhaven - can you tell our other Frontier Communications customers when your case took place?
~Gwenofcrowhaven: Sure. It was late at night, on November 17th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Gwenofcrowhaven a list of common Frontier Communications problems)
~Gwenofcrowhaven: "Change Plan" was why I was trying to call.
~Gwenofcrowhaven's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gwenofcrowhaven: After * days of battling and begging over the phone, and one service tech visit---still no TV, and crappy Internet connection. I emailed exec, no response. Called (WEST COAST!) Corporate, and at least got a decent human response, though it remains up in the air as to whether I will have TV and Internet, when I get home today. Frontier has obviously over-extended themselves with the AT&T takeover, and does not know how to handle issues, or follow up with good customer service. Needs more then my cable service to be repaired here!
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Gwenofcrowhaven: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gwenofcrowhaven: I'd give them a four out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Gwenofcrowhaven: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Gwenofcrowhaven: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gwenofcrowhaven taken from his Frontier Communications customer service problem that occurred on November 17th, 2017.