Frontier Communications: My experience with Frontier thus far is making...
A Frontier Communications customer review by GetHuman user ~Roxan Park from November 16th, 2017
Background on ~Roxan Park's case
GetHuman: ~Roxan Park - can you tell our other Frontier Communications customers when your case took place?
~Roxan Park: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Roxan Park a list of common Frontier Communications problems)
~Roxan Park: "Make a Payment" was why I was trying to call.
~Roxan Park's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roxan Park: My experience with Frontier thus far is making AT&T look good and trust me, that is a SAD statement.....NOT HAPPY!
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Roxan Park: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roxan Park: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Roxan Park: For that I would say three out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Roxan Park: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roxan Park taken from his Frontier Communications customer service problem that occurred on November 14th, 2017.