Frontier Communications: Will not honor or aknolage a lifetime pricing p...
A Frontier Communications customer review by GetHuman user ~Stung Again from November 16th, 2017
Background on ~Stung Again 's case
GetHuman: ~Stung Again - can you tell our other Frontier Communications customers when your case took place?
~Stung Again : Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Stung Again a list of common Frontier Communications problems)
~Stung Again : "Cancel Plan" was why I was trying to call.
~Stung Again 's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stung Again : Will not honor or aknolage a lifetime pricing plan was told earlier to keep plan because it was a great deal if and when the service could be provided !yr later Frontier denies any such agreement and raised rates. Poor customer service and not available contacts above incompentent reps.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Stung Again : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stung Again : I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Stung Again : For that I would say five out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Stung Again : Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stung Again taken from his Frontier Communications customer service problem that occurred on November 12th, 2017.