GE Money Bank: I received an automated phone call wanting me t...
A GE Money Bank customer review by GetHuman user ~outraged from November 16th, 2017
Background on ~outraged's case
GetHuman: ~outraged - can you tell our other GE Money Bank customers when your case took place?
~outraged: Yes. It was late at night, on November 10th.
GetHuman: Did you reach out to GE Money Bank, and if so, how?
GetHuman: And which of these common GE Money Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~outraged a list of common GE Money Bank problems)
~outraged: "Setup an account" was why I was trying to call.
~outraged's review of GE Money Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's GE Money Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~outraged: I received an automated phone call wanting me to call this number. I made the call and after waiting to talk to customer service agent, a man believed to be indian got on phone very hard to understand. After explaining that I had an emergency out of town that I forgot to mail my payment, that I would be in to make the payment. He got rude and wanted me to make payment over the phone, I explained that I would take it to store so I could get a receipt. He got more rude. I made up my mind then that I was going to make regular payment at due date and not give him the satisfaction. He said that if money was tight maybe I could borrow the money from a friend or family member to make the payment. Told him one more time that I would make payment on due date including late charges. I then had to hang up to prevent me from saying something I didnt want to. GE Money Bank has the worse customer service I have had to deal with.
GetHuman: Let's quantify your experience contacting GE Money Bank. On a scale of 1 to 5, how easy is it go get help on a GE Money Bank problem?
~outraged: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~outraged: I'd give them a two out of five on communication.
GetHuman: And what about GE Money Bank's ability to quickly and effectively address your problem?
~outraged: For that I would say one out of five.
GetHuman: And finally- any advice for other GE Money Bank customers?
~outraged: Call them early in the day or late. Don't forget any personal or account information you might need for GE Money Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~outraged taken from his GE Money Bank customer service problem that occurred on November 10th, 2017.