So far me and Gamefly off to a bad start. I'm...
A GameFly customer review by GetHuman user ~Tat from November 15th, 2017
Background on ~Tat's case
GetHuman: ~Tat - can you tell our other GameFly customers when your case took place?
~Tat: Yes. It was afternoon, on November 9th.
GetHuman: Did you reach out to GameFly, and if so, how?
GetHuman: And which of these common GameFly customer issues best describes the reason you wanted to talk to them?
(Shows ~Tat a list of common GameFly problems)
~Tat: "Returns" was why I was trying to call.
~Tat's review of GameFly customer service
GetHuman: So how would you sum up your experience for GetHuman's GameFly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tat: So far me and Gamefly off to a bad start. I'm smack in the middle of two shipping hubs and still * full days later no game. Now will be a total of * days I expect to receive my first games. I'm * hours away I mean come on really. Got something from California in two days. I could have drove got my game and back and still be waiting for them to arrive in the mail. What their doing is being cheep when they could work out a deal with the post office for express service and my game would have arrived in * to * days. Now it's to the point I could have rode a freaking bicycle to Pittsburgh and back quicker.
GetHuman: Let's quantify your experience contacting GameFly. On a scale of 1 to 5, how easy is it go get help on a GameFly problem?
~Tat: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tat: I'd give them a five out of five on communication.
GetHuman: And what about GameFly's ability to quickly and effectively address your problem?
~Tat: For that I would say one out of five.
GetHuman: And finally- any advice for other GameFly customers?
~Tat: Call them early in the day or late. Don't forget any personal or account information you might need for GameFly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tat taken from his GameFly customer service problem that occurred on November 9th, 2017.