GameStop: Called reference technological issue with refur...
A GameStop customer review by GetHuman user ~Sad customer from November 19th, 2017
Background on ~Sad customer's case
GetHuman: ~Sad customer - can you tell our other GameStop customers when your case took place?
~Sad customer: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to GameStop, and if so, how?
GetHuman: And which of these common GameStop customer issues best describes the reason you wanted to talk to them?
(Shows ~Sad customer a list of common GameStop problems)
~Sad customer: "Technical support" was why I was trying to call.
~Sad customer's review of GameStop customer service
GetHuman: So how would you sum up your experience for GetHuman's GameStop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sad customer: Called reference technological issue with refurbished Apple product purchased at my local store. First tried resolving through local store and apple who advised customer service had authority to help resolve the issue. After several near hour long waits on the phone, someone finally picked up. They made me explain three times, then told me to return to the store. Unreal!
GetHuman: Let's quantify your experience contacting GameStop. On a scale of 1 to 5, how easy is it go get help on a GameStop problem?
~Sad customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sad customer: I'd give them a three out of five on communication.
GetHuman: And what about GameStop's ability to quickly and effectively address your problem?
~Sad customer: For that I would say four out of five.
GetHuman: And finally- any advice for other GameStop customers?
~Sad customer: Call them early in the day or late. Don't forget any personal or account information you might need for GameStop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sad customer taken from his GameStop customer service problem that occurred on November 13th, 2017.