GameStop: LONG, LONG term customer, with * teenage sons w...
A GameStop customer review by GetHuman user ~websuccessdiva from November 6th, 2017
Background on ~websuccessdiva's case
GetHuman: ~websuccessdiva - can you tell our other GameStop customers when your case took place?
~websuccessdiva: Yes. It was morning, on October 31st.
GetHuman: Did you reach out to GameStop, and if so, how?
GetHuman: And which of these common GameStop customer issues best describes the reason you wanted to talk to them?
(Shows ~websuccessdiva a list of common GameStop problems)
~websuccessdiva: "Overcharge/Strange charge" was why I was trying to call.
~websuccessdiva's review of GameStop customer service
GetHuman: So how would you sum up your experience for GetHuman's GameStop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~websuccessdiva: LONG, LONG term customer, with * teenage sons who one every gaming system in existence (all purchased from Game Stop), the first to pre-order games... have spent thousands of dollars at Game Stop. **Purchased Star Wars the Force, Unleashed for the PS* ($**.**) on Tuesday with Overnight Shipping, UPS erroneously marked it as delivered on Thursday. Called Friday to report and seek a replacement (as it was a gift for my son). Was advised that a replacement could not be shipped until Game Stop completed its "investigation." This process of "tracing" the package would take ** business days. **When asked to speak with a supervisor and gently remind them of my long term purchase history--I was placed on hold * times (for * minutes or more) and told that representative had spoken to supervisor and the policy stands. **When asked additional times to speak with supervisor, was finally transferred to Jamie at extension ****, who proceeded to tell me that the policy was to protect Game Stop f
GetHuman: Let's quantify your experience contacting GameStop. On a scale of 1 to 5, how easy is it go get help on a GameStop problem?
~websuccessdiva: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~websuccessdiva: I'd give them a one out of five on communication.
GetHuman: And what about GameStop's ability to quickly and effectively address your problem?
~websuccessdiva: For that I would say four out of five.
GetHuman: And finally- any advice for other GameStop customers?
~websuccessdiva: Call them early in the day or late. Don't forget any personal or account information you might need for GameStop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~websuccessdiva taken from his GameStop customer service problem that occurred on October 31st, 2017.