Gigabyte Technology: Technical support for Gigabyte
A Gigabyte Technology customer review by GetHuman user GetHuman-mdordevi from December 8th, 2017
Background on GetHuman-mdordevi's case
GetHuman: GetHuman-mdordevi - can you tell our other Gigabyte Technology customers when your case took place?
GetHuman-mdordevi: Yeah. It was morning, on December 4th.
GetHuman: Did you reach out to Gigabyte Technology, and if so, how?
GetHuman: And which of these common Gigabyte Technology customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mdordevi a list of common Gigabyte Technology problems)
GetHuman-mdordevi: "Complaint" was why I was trying to call.
GetHuman-mdordevi's review of Gigabyte Technology customer service
GetHuman: So how would you sum up your experience for GetHuman's Gigabyte Technology customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mdordevi: Technical support for Gigabyte
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-mdordevi: I have a motherboard that is not letting me install windows **. I need to revert it to the old BIOS to solve this issue. I have tried everything and I know this is the fix. If they try to do some other kind to troubleshoot redirect them and just get the BIOS files. If the person on the phone doesnt know what youre talking about you can tell them to look at the version list pdf in the R** bios file. I need Versions R** R** and R**. I cannot locate the files online so I need you to call until you can get somebody to send you the files. Motherboard is GA-*PESH*. They will probably say it doesnt exist or the person wont know what you're talking about. I assure you this motherboard has seen bios versions R**-R**. Just keep going up the food chain until you find the person that has the archive of all BIOS versions. I need this ASAP! Please help!
GetHuman: Let's quantify your experience contacting Gigabyte Technology. On a scale of 1 to 5, how easy is it go get help on a Gigabyte Technology problem?
GetHuman-mdordevi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mdordevi: I'd give them a four out of five on communication.
GetHuman: And what about Gigabyte Technology's ability to quickly and effectively address your problem?
GetHuman-mdordevi: For that I would say five out of five.
GetHuman: And finally- any advice for other Gigabyte Technology customers?
GetHuman-mdordevi: Call them early in the day or late. Don't forget any personal or account information you might need for Gigabyte Technology to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mdordevi taken from his Gigabyte Technology customer service problem that occurred on December 4th, 2017.