Golf Galaxy: I tried to place and order totaling around...
A Golf Galaxy customer review by GetHuman user GetHuman-165754 from November 24th, 2017
Background on GetHuman-165754's case
GetHuman: GetHuman-165754 - can you tell our other Golf Galaxy customers when your case took place?
GetHuman-165754: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Golf Galaxy, and if so, how?
GetHuman: And which of these common Golf Galaxy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-165754 a list of common Golf Galaxy problems)
GetHuman-165754: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-165754's review of Golf Galaxy customer service
GetHuman: So how would you sum up your experience for GetHuman's Golf Galaxy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-165754: I tried to place and order totaling around $**** on Golf Galaxy online and my experience was horrible. I own a business and was expecting to pay with my business card, and have the order to be shipped to my business where I spend mot of my time. After a week of not receiving th goods I called to check the status of the order to find out that it got cancelled the same day it was place. Their excuse was that they had an issue with the card, the Cserv changed the card and when I called again their excuse was that did not ship to commercial addresses. Placed the order again and had problems because I was paying with a company card (after * attempts they told me that) placed the order a *th time with my debit card and sipping to my address hoping there will be no more issues and for no apparent reason they cancel the order again. Anytime I called them their answer where no sense and nothing real to say. Finally sent my secretary to one of their stores with one of my business cards and my de
GetHuman: Let's quantify your experience contacting Golf Galaxy. On a scale of 1 to 5, how easy is it go get help on a Golf Galaxy problem?
GetHuman-165754: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-165754: I'd give them a three out of five on communication.
GetHuman: And what about Golf Galaxy's ability to quickly and effectively address your problem?
GetHuman-165754: For that I would say two out of five.
GetHuman: And finally- any advice for other Golf Galaxy customers?
GetHuman-165754: Call them early in the day or late. Don't forget any personal or account information you might need for Golf Galaxy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-165754 taken from his Golf Galaxy customer service problem that occurred on November 21st, 2017.