Golf Galaxy: adreinne professionally and courteously greeted...
A Golf Galaxy customer review by GetHuman user ~Steve from November 1st, 2017
Background on ~Steve's case
GetHuman: ~Steve - can you tell our other Golf Galaxy customers when your case took place?
~Steve: Yes. It was afternoon, on October 30th.
GetHuman: Did you reach out to Golf Galaxy, and if so, how?
GetHuman: And which of these common Golf Galaxy customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve a list of common Golf Galaxy problems)
~Steve: "Track order" was why I was trying to call.
~Steve's review of Golf Galaxy customer service
GetHuman: So how would you sum up your experience for GetHuman's Golf Galaxy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve: adreinne professionally and courteously greeted me "just inside the door". Kyle was very helpful with some technical questions, and the new club tech was very professional. The people "on board" there are miles ahead of the sour, "you're an inconvenience to me" personalities at the other golf store just a couple of hundred yards away!!!
GetHuman: Let's quantify your experience contacting Golf Galaxy. On a scale of 1 to 5, how easy is it go get help on a Golf Galaxy problem?
~Steve: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve: I'd give them a three out of five on communication.
GetHuman: And what about Golf Galaxy's ability to quickly and effectively address your problem?
~Steve: For that I would say one out of five.
GetHuman: And finally- any advice for other Golf Galaxy customers?
~Steve: Call them early in the day or late. Don't forget any personal or account information you might need for Golf Galaxy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve taken from his Golf Galaxy customer service problem that occurred on October 30th, 2017.