I've tried to contact google with username pass...

A Google customer review by GetHuman user ~NEED GOOGLE HELP from November 23rd, 2017

Background on ~NEED GOOGLE HELP's case

GetHuman: ~NEED GOOGLE HELP - can you tell our other Google customers when your case took place?
~NEED GOOGLE HELP: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Google, and if so, how?
~NEED GOOGLE HELP: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~NEED GOOGLE HELP a list of common Google problems)
~NEED GOOGLE HELP: "Cancel subscription" was why I was trying to call.

~NEED GOOGLE HELP's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NEED GOOGLE HELP: I've tried to contact google with username password problems. The website hasn't helped solve the problem and I cannot contact a person to help resolve the issue. FRUSTRATING
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~NEED GOOGLE HELP: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NEED GOOGLE HELP: I'd give them a three out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~NEED GOOGLE HELP: For that I would say two out of five.
GetHuman: And finally- any advice for other Google customers?
~NEED GOOGLE HELP: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NEED GOOGLE HELP taken from his Google customer service problem that occurred on November 15th, 2017.

Google

1.56 of 5 stars | 732 reviews

~NEED GOOGLE HELP's Google Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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