GotoBus: Well I called but there isnt an actual person t...
A GotoBus customer review by GetHuman user ~KKing79 from November 23rd, 2017
Background on ~KKing79's case
GetHuman: ~KKing79 - can you tell our other GotoBus customers when your case took place?
~KKing79: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to GotoBus, and if so, how?
GetHuman: And which of these common GotoBus customer issues best describes the reason you wanted to talk to them?
(Shows ~KKing79 a list of common GotoBus problems)
~KKing79: "Loyalty program" was why I was trying to call.
~KKing79's review of GotoBus customer service
GetHuman: So how would you sum up your experience for GetHuman's GotoBus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KKing79: Well I called but there isnt an actual person that can give me overall information about locations and ticket prices. I need an actual person.
GetHuman: Let's quantify your experience contacting GotoBus. On a scale of 1 to 5, how easy is it go get help on a GotoBus problem?
~KKing79: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KKing79: I'd give them a one out of five on communication.
GetHuman: And what about GotoBus's ability to quickly and effectively address your problem?
~KKing79: For that I would say one out of five.
GetHuman: And finally- any advice for other GotoBus customers?
~KKing79: Call them early in the day or late. Don't forget any personal or account information you might need for GotoBus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KKing79 taken from his GotoBus customer service problem that occurred on November 22nd, 2017.