Greyhound: several times requested to speak with a supervi...
A Greyhound customer review by GetHuman user ~ed from November 21st, 2017
Background on ~ed's case
GetHuman: ~ed - can you tell our other Greyhound customers when your case took place?
~ed: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~ed a list of common Greyhound problems)
~ed: "Change Booking" was why I was trying to call.
~ed's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ed: several times requested to speak with a supervisor about a ticketing issue and the person refused to transfer. SO I figured just wait and take the post call survey. The survey didn't work. In short, Greyhound customer service is the worst I've experienced in a long time. Take your business elsewhere if you have the option. Greyhound does not care about you or your experience with their service.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~ed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ed: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~ed: For that I would say one out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~ed: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ed taken from his Greyhound customer service problem that occurred on November 18th, 2017.