Groupon: waiting * minutes to have someone tell me "were...
A Groupon customer review by GetHuman user ~Go Red Sox!! from November 18th, 2017
Background on ~Go Red Sox!!'s case
GetHuman: ~Go Red Sox!! - can you tell our other Groupon customers when your case took place?
~Go Red Sox!!: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Go Red Sox!! a list of common Groupon problems)
~Go Red Sox!!: "Overcharge/Strange charge" was why I was trying to contact.
~Go Red Sox!!'s review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Go Red Sox!!: waiting * minutes to have someone tell me "were gonna forward this to another dept",hmmmm,...waiting for a return call
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Go Red Sox!!: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Go Red Sox!!: I'd give them a two out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Go Red Sox!!: For that I would say one out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Go Red Sox!!: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Go Red Sox!! taken from his Groupon customer service problem that occurred on November 17th, 2017.