Groupon: bad customer service, promises they don't keep
A Groupon customer review by GetHuman user GetHuman-lflatt from November 30th, 2017
Background on GetHuman-lflatt's case
GetHuman: GetHuman-lflatt - can you tell our other Groupon customers when your case took place?
GetHuman-lflatt: Yeah. It was afternoon, on November 25th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lflatt a list of common Groupon problems)
GetHuman-lflatt: "Setup service" was why I was trying to contact.
GetHuman-lflatt's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lflatt: bad customer service, promises they don't keep
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-lflatt: Lack of information regarding when I will get an order
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
GetHuman-lflatt: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lflatt: I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
GetHuman-lflatt: For that I would say four out of five.
GetHuman: And finally- any advice for other Groupon customers?
GetHuman-lflatt: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lflatt taken from his Groupon customer service problem that occurred on November 25th, 2017.