Grubhub: the person carolyn who i spoke with today about...
A Grubhub customer review by GetHuman user ~Tp from November 22nd, 2017
Background on ~Tp's case
GetHuman: ~Tp - can you tell our other Grubhub customers when your case took place?
~Tp: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Grubhub, and if so, how?
GetHuman: And which of these common Grubhub customer issues best describes the reason you wanted to talk to them?
(Shows ~Tp a list of common Grubhub problems)
~Tp: "Change plan" was why I was trying to call.
~Tp's review of Grubhub customer service
GetHuman: So how would you sum up your experience for GetHuman's Grubhub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tp: the person carolyn who i spoke with today about the fact that they posted an hour wait which randomly changed and hour later to * more hours! I called to get my money back and was told i would have to cancel the order i wated * hours for or take a **$ credit for your company. If this is how you treat customers I don't want a credit. I would like someone from corporate to contact me via email immediately at *****@***.com
GetHuman: Let's quantify your experience contacting Grubhub. On a scale of 1 to 5, how easy is it go get help on a Grubhub problem?
~Tp: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tp: I'd give them a one out of five on communication.
GetHuman: And what about Grubhub's ability to quickly and effectively address your problem?
~Tp: For that I would say five out of five.
GetHuman: And finally- any advice for other Grubhub customers?
~Tp: Call them early in the day or late. Don't forget any personal or account information you might need for Grubhub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tp taken from his Grubhub customer service problem that occurred on November 16th, 2017.