H. H. Gregg: I made my very first purchase from hhgregg duri...
A H. H. Gregg customer review by GetHuman user ~Jamie from November 25th, 2017
Background on ~Jamie's case
GetHuman: ~Jamie - can you tell our other H. H. Gregg customers when your case took place?
~Jamie: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to H. H. Gregg, and if so, how?
GetHuman: And which of these common H. H. Gregg customer issues best describes the reason you wanted to talk to them?
(Shows ~Jamie a list of common H. H. Gregg problems)
~Jamie: "Complaint" was why I was trying to call.
~Jamie's review of H. H. Gregg customer service
GetHuman: So how would you sum up your experience for GetHuman's H. H. Gregg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jamie: I made my very first purchase from hhgregg during the Black Friday sale this year, and I was extremely excited for my LG refrigerator to be delivered today. I chose hhgregg based on the discount that made the purchase appear SLIGHTLY more attractive than Home Depot - however, that was my first mistake! My overall experience has been absolutely HORRIBLE, and I will never shop at this store again! First, the delivery truck tells me that he is unable to lift the refrigerator three feet over an island in my open space configured kitchen. He tells me that he will need four people, to call the warehouse, and that they will reschedule. I get someone on the phone after twenty minutes of being on hold, and she comes to tell me that the delivery men will come in to take pictures for proof. I ask what the proof is for, and she said it is because the delivery company will not lift appliances and that I would need to install the refrigerator myself. I was never told that this would be an is
GetHuman: Let's quantify your experience contacting H. H. Gregg. On a scale of 1 to 5, how easy is it go get help on a H. H. Gregg problem?
~Jamie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jamie: I'd give them a three out of five on communication.
GetHuman: And what about H. H. Gregg's ability to quickly and effectively address your problem?
~Jamie: For that I would say four out of five.
GetHuman: And finally- any advice for other H. H. Gregg customers?
~Jamie: Call them early in the day or late. Don't forget any personal or account information you might need for H. H. Gregg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jamie taken from his H. H. Gregg customer service problem that occurred on November 21st, 2017.