H. H. Gregg: I received a broken TV. It was shipped only it...

A H. H. Gregg customer review by GetHuman user ~Upset customer from November 25th, 2017

Background on ~Upset customer's case

GetHuman: ~Upset customer - can you tell our other H. H. Gregg customers when your case took place?
~Upset customer: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to H. H. Gregg, and if so, how?
~Upset customer: I used the 800-284-7344 number I found for on the GetHuman H. H. Gregg customer phone number page I was on: H. H. Gregg Customer Service Phone Number
GetHuman: And which of these common H. H. Gregg customer issues best describes the reason you wanted to talk to them?
(Shows ~Upset customer a list of common H. H. Gregg problems)
~Upset customer: "Returns" was why I was trying to call.

~Upset customer's review of H. H. Gregg customer service

GetHuman: So how would you sum up your experience for GetHuman's H. H. Gregg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upset customer: I received a broken TV. It was shipped only it the TV box, nothing extra. I had it shipped back on dec *th. On dec. **th, I called for a *rd time. The said my return was processsed and the check was in the mail. This is now my *th call and its January **th. They flat out lied! Now I have been on hold for ** minutes already. Terrible company!!
GetHuman: Let's quantify your experience contacting H. H. Gregg. On a scale of 1 to 5, how easy is it go get help on a H. H. Gregg problem?
~Upset customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upset customer: I'd give them a two out of five on communication.
GetHuman: And what about H. H. Gregg's ability to quickly and effectively address your problem?
~Upset customer: For that I would say one out of five.
GetHuman: And finally- any advice for other H. H. Gregg customers?
~Upset customer: Call them early in the day or late. Don't forget any personal or account information you might need for H. H. Gregg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upset customer taken from his H. H. Gregg customer service problem that occurred on November 18th, 2017.

H. H. Gregg

1.17 of 5 stars | 49 reviews

~Upset customer's H. H. Gregg Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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