H&R Block: terrible service. visual communication is good...
A H&R Block customer review by GetHuman user ~mulababy from November 15th, 2017
Background on ~mulababy's case
GetHuman: ~mulababy - can you tell our other H&R Block customers when your case took place?
~mulababy: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~mulababy a list of common H&R Block problems)
~mulababy: "Ask For Tax Help" was why I was trying to call.
~mulababy's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mulababy: terrible service. visual communication is good and all but verbal communication about a ** dollar fee to direct deposit the money in my account is un reasonable if you did not communicate that to me before the process started. then if the process has already begun and you dont want to pay their hidden fee then you must pay ** dollars to get your tax papers back thats upsetting. they dont try and match the right tax method with the payer its a horrid service over all i am trully appauled.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~mulababy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mulababy: I'd give them a four out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~mulababy: For that I would say one out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~mulababy: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mulababy taken from his H&R Block customer service problem that occurred on November 7th, 2017.