HSBC: I've spoken with them * times in the past two w...
A HSBC customer review by GetHuman user GetHuman-234700 from November 6th, 2017
Background on GetHuman-234700's case
GetHuman: GetHuman-234700 - can you tell our other HSBC customers when your case took place?
GetHuman-234700: Yes I can. It was middle of the night, on October 27th.
GetHuman: Did you reach out to HSBC, and if so, how?
GetHuman: And which of these common HSBC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-234700 a list of common HSBC problems)
GetHuman-234700: "Question" was why I was trying to call.
GetHuman-234700's review of HSBC customer service
GetHuman: So how would you sum up your experience for GetHuman's HSBC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-234700: I've spoken with them * times in the past two weeks to get an issue resolved. Their company policies are designed to create road blocks in the pay off process causing the customer to pay additional fees and service charges. They have a two week check hold policy on all payments made even after they post to the HSBC account. A lien release or title will not be received for thirty days after the previously mentioned ** day check hold. ** days? Good luck selling anything purchased with HSBC. Oh, and I was hung up on multiple times. I have spent close to ** hours on the phone with them over the last two weeks and the issues are still not resolved. HSBC has zero organizational integrity. Their company's policy structure is designed to take advantage of their customers.
GetHuman: Let's quantify your experience contacting HSBC. On a scale of 1 to 5, how easy is it go get help on a HSBC problem?
GetHuman-234700: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-234700: I'd give them a four out of five on communication.
GetHuman: And what about HSBC's ability to quickly and effectively address your problem?
GetHuman-234700: For that I would say one out of five.
GetHuman: And finally- any advice for other HSBC customers?
GetHuman-234700: Call them early in the day or late. Don't forget any personal or account information you might need for HSBC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-234700 taken from his HSBC customer service problem that occurred on October 27th, 2017.