HSBC: Never received user name for online account. An...
A HSBC customer review by GetHuman user ~Some Guy from October 28th, 2017
Background on ~Some Guy's case
GetHuman: ~Some Guy - can you tell our other HSBC customers when your case took place?
~Some Guy: Yeah. It was morning, on October 25th.
GetHuman: Did you reach out to HSBC, and if so, how?
GetHuman: And which of these common HSBC customer issues best describes the reason you wanted to talk to them?
(Shows ~Some Guy a list of common HSBC problems)
~Some Guy: "Question" was why I was trying to call.
~Some Guy's review of HSBC customer service
GetHuman: So how would you sum up your experience for GetHuman's HSBC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Some Guy: Never received user name for online account. Answered a series of security questions and received a temporary user name. Efficient and easy
GetHuman: Let's quantify your experience contacting HSBC. On a scale of 1 to 5, how easy is it go get help on a HSBC problem?
~Some Guy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Some Guy: I'd give them a four out of five on communication.
GetHuman: And what about HSBC's ability to quickly and effectively address your problem?
~Some Guy: For that I would say three out of five.
GetHuman: And finally- any advice for other HSBC customers?
~Some Guy: Call them early in the day or late. Don't forget any personal or account information you might need for HSBC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Some Guy taken from his HSBC customer service problem that occurred on October 25th, 2017.