Hamilton Beach: tried to explain to woman that microwave i boug...
A Hamilton Beach customer review by GetHuman user ~dee from November 20th, 2017
Background on ~dee's case
GetHuman: ~dee - can you tell our other Hamilton Beach customers when your case took place?
~dee: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Hamilton Beach, and if so, how?
GetHuman: And which of these common Hamilton Beach customer issues best describes the reason you wanted to talk to them?
(Shows ~dee a list of common Hamilton Beach problems)
~dee: "Returns" was why I was trying to call.
~dee's review of Hamilton Beach customer service
GetHuman: So how would you sum up your experience for GetHuman's Hamilton Beach customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dee: tried to explain to woman that microwave i bought * months earlier, keypad buttons didn't work only num. * worked. she had me give her the model number serial number and all off the back of the microwave, then asked me if I still had recipt. I told her no who keeps a recipt for * months on a microwave. after all she had me do, the she tells me she can't help me. Talk about furious, would've been nice if she'd asked if I had the recipt in the first place, right? talk about horrible cs!I will never buy anything that says hamilton beach again!
GetHuman: Let's quantify your experience contacting Hamilton Beach. On a scale of 1 to 5, how easy is it go get help on a Hamilton Beach problem?
~dee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dee: I'd give them a five out of five on communication.
GetHuman: And what about Hamilton Beach's ability to quickly and effectively address your problem?
~dee: For that I would say two out of five.
GetHuman: And finally- any advice for other Hamilton Beach customers?
~dee: Call them early in the day or late. Don't forget any personal or account information you might need for Hamilton Beach to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dee taken from his Hamilton Beach customer service problem that occurred on November 11th, 2017.