Hayneedle: Bought a faucet-that's something that should la...

A Hayneedle customer review by GetHuman user ~mememieux from November 21st, 2017

Background on ~mememieux's case

GetHuman: ~mememieux - can you tell our other Hayneedle customers when your case took place?
~mememieux: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to Hayneedle, and if so, how?
~mememieux: I used the 888-880-4884 number I found for on the GetHuman Hayneedle customer phone number page I was on: Hayneedle Customer Service Phone Number
GetHuman: And which of these common Hayneedle customer issues best describes the reason you wanted to talk to them?
(Shows ~mememieux a list of common Hayneedle problems)
~mememieux: "Overcharge/Strange charge" was why I was trying to call.

~mememieux's review of Hayneedle customer service

GetHuman: So how would you sum up your experience for GetHuman's Hayneedle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mememieux: Bought a faucet-that's something that should last more than a few months, right?Defective.They referred me to manufacturer.Broke again in another place.They said sorry, out of warranty.$*** for a faucet for ** months?Cannot recommend ANY purchases from them.
GetHuman: Let's quantify your experience contacting Hayneedle. On a scale of 1 to 5, how easy is it go get help on a Hayneedle problem?
~mememieux: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mememieux: I'd give them a three out of five on communication.
GetHuman: And what about Hayneedle's ability to quickly and effectively address your problem?
~mememieux: For that I would say four out of five.
GetHuman: And finally- any advice for other Hayneedle customers?
~mememieux: Call them early in the day or late. Don't forget any personal or account information you might need for Hayneedle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mememieux taken from his Hayneedle customer service problem that occurred on November 11th, 2017.

Hayneedle

1.00 of 5 stars | 21 reviews

~mememieux's Hayneedle Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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